Support

Questions and help

How this works, what happens to your information, and how to reach a person.

Ask the AI assistant

Coming soon

A trilingual assistant that answers questions about the platform and helps you fill in a request. It will never have access to a case that has not been published.

How long does a request take?
Can I stay anonymous?
Kon mi ta manda un nota di bos?

Frequent questions

Does this cost anything?: No. Sending a request, tracking it and reading stories are free. Community membership is separate and paid.
Can I stay anonymous?: Yes. Your name is optional, and nothing is published unless you give permission.
How long does it take?: Most requests get a first reply within a few days. Complex cases take longer, and you can check the status any time with your case code.
Who sees my story?: The volunteers handling your case, and nobody else — until you allow it to be published.

Privacy

We keep what you send only as long as your case needs it, we do not sell it, and we do not share it outside the volunteers working on it. Publishing is always a separate decision that is yours to make. The full policy is drafted before launch.

Terms

This platform is run by a community initiative, not by a government office, and it cannot replace emergency services or legal advice. In an emergency, call the emergency number first. The full terms are drafted before launch.